Frequently Asked Questions

FAQs

Accessing The APA Directory

How do I log in to the APA Directory?

What is my username/password?

How do I sign out of the directory?


Managing Your Profile

How do I edit my profile?
How do I update my contact information?

I want my directory contact information to be different from my APA contact information. How do I do that?

How do I change my email address?
How do I change my name?

How do I add my professional credentials after my name?

How do I upload a photo?
How do I change or delete a photo?
How do I add a social media account?  
How do I delete a social media account?
How do I correct a Divisional entry?
How can I control the emails I receive from the directory?
How do I control what information is visible in my profile? 
How do I see my profile as others will see it? 
What will Self-Identification be used for? 

How long does it take for changes to be updated in my profile?


Searching & Connecting With Other Members

How do I search for other members?
How do I add contacts to my contact list?
How do I send a message to another member within the directory? 
How do I see messages other members have sent to me? 
What is a Network? 

How do I choose the option to have only my name published in the directory?

I received a "runtime error."  How should I proceed?

 

 

 

 

 

 

 

 

 

 

 



 

  

How do I log in to the APA directory?

Click the "Sign In" tab at the upper right of the home page.

 

 

What is my username/password?

Your login credentials are the same username and password that you use to log into MyAPA.  If you have forgotten your login credentials or need assistance with your login information, please click here.

 

 

How do I sign out of the directory?

To sign out of the directory, click the down arrow button at the upper corner next to "Help".  Select logout.

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How do I edit my profile?

You may edit your directory profile by clicking on the "Edit Profile" button located at the bottom of the  home page, or by clicking "My Profile" on the orange bar at the top of any page, and choosing "Edit Profile".

 

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How do I update my contact information?

On you profile page, select the pencil icon next to "Contact Details" in the left column under your photo.  Make your desired changes, then click the "Save" button at the bottom left.


 

 

I want my directory contact information to be different from my APA contact information.  How do I do that?

Your APA contact information can be changed by logging into "MYAPA" and Edit Profile or by contacting the APA Service Center at apaservice@apa.org or call 1-800-374-2721; TDD/TTY: (202)336-6123, Monday through Friday, 9 a.m. to 6 p.m. ET

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How do I change my email address?

From your Profile page click on the "edit Email Address" link located under "Email Address" in the left column under "Contact Details." This will take you to the "MyAPA" edit profile page, where you can enter your new email address.  Please Note:  All APA correspondence will now go to the new email address.

  

 

 

 

How do I change my name?

To update you profile name, please contact the APA Service Center at apaservice@apa.org or call 1-800-374-2721; TDD/TTY: (202)336-6123, Monday through Friday, 9 a.m. to 6 p.m. ET

  

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How do I add my professional credentials after my name?

APA members can add their doctoral level degrees by contacting the APA Service Center at apaservice@apa.org or call 1-800-374-2721;  TDD/TTY: (202) 336-6123, Monday through Friday, 9 a.m. to 6 p.m. ET.

 

 

 

How do I upload a photo?

From “Edit Profile,” click the “Edit” button directly below the photo box and select “Change Picture.” You will be prompted to choose your photo file from a connected service (like Google Drive, Dropbox, Facebook, etc.) or directly from your computer. Crop and adjust the photo to your liking, then click “Save.”

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How do I change or delete a photo?

From “Edit Profile,” click the “Actions” button directly below the photo box and select either “Change Picture” or “Remove Picture.” If you’re changing the photo, follow the same steps as uploading, above.

  

 

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How do I add a social media account?

Go to “Edit Profile” and click on the “Add” button under “Social Media” on the left side of the page. Select the social media account you would like to link to your directory profile. You will be prompted to enter social media account’s link. (Tip: Don’t forget to prepend “http://www.”) Then click “Save.”

  

 

 

How do I delete a social media account from by profile?

Follow the same steps as adding an account, but delete the social media account’s address and click “Save.”

 

 

 

How do I correct a divisional entry?

Contact the APA Service Center at apaservice@apa.org or call 1-800-374-2721; TDD/TTY: (202)336-6123, Monday through Friday, 9 a.m. to 6 p.m. ET


  

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How can I control the emails I receive from the directory?


From “Edit Profile,” click on the "My Account" tab and choose "Email Preferences" from the drop-down menu. From here you can choose whether or not you wish to receive emails from other members within the directory, and change the email address to your directory-based emails or you can choose NOT to receive emails.
 

 

 

How do I control what information is visible in my profile?

Navigate to the "My Account" tab and select "Privacy Settings" from the drop-down menu.

Edit Privacy Settings will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

  • Only Me – You are the only one that may view your profile.
  • Members Only – Only APA members will be able to view your profile information.
  • My Contacts – Only members with whom you have made a directory connection will be able to view your profile information.
  • Public – Since the directory access is restricted to active APA members, “Public” is the same as “Members Only” (everyone will see that part of your profile.

 

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How do I see my profile as others will see it?

Perform a search on your first and last name.


   

 

 

What will Self-Identification be used for?  

Self-Identification is for internal APA research purposes ONLY and is not viewable by other members in the directory.


  

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How long does it take for changes to be updated in my profile? 

For most fields, the changes are immediate. Email, name, and Divisional changes may take up to 24-72 hours.


  

   

How do I search for other members? 

Click the upper blue “Search The Directory” tab

The Search allows you to search by multiple criteria, including name, location, Division membership, interest areas, and more.

  

 

 

How do I add contacts to my contact list? 

From another members’ profile, click the “Add as Contact” button located to the right of his or her profile picture. This will send the member an invitation to connect with you.

  

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How do I send a message to another member within the directory? 

From another members’ profile, click the “Send a Message” button located to the right of his or her profile picture. If you do not see the button, the member has elected not to receive messages from within the directory.

  

  

 

 

 

How do I see messages other members have sent to me? 

From “Edit Profile,” click on the “My Account” tab and select “Inbox.” There you will be able to view messages that have been sent to you, messages you’ve sent to others, and any pending Contact Requests for you to approve or decline.

  

  

What is a Network?

A network is created when two or more members have the same selections.

  

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How do I choose the option to have only my name published in the directory?

You can change all your privacy settings to “only me.”

  

 

 

I received a "runtime error" message.  How should I proceed?  

If you receive a "runtime error", you should login to MyAPA and click on the "Member Directory" located under the APA Tools.  If this is unsuccessful, please contact the APA Service Center at apaservice@apa.org or call 1-800-374-2721; TDD/TTY: (202)336-6123, Monday through Friday, 9 a.m. to 6 p.m. ET.